DELIVERY AND POLICY
Policy
Customer service is very important to Brownins Food and our aim is to provide an excellent service as we value every single customer.
If you have an enquiry, please feel free to contact us via email at: browninsfood@yahoo.co.uk
Payments
All internet payments are protected and secured by PayPal. You do not need a Paypal account to pay through Paypal.
As soon as your payment has cleared we will send you a confirmation email, which also acts as your receipt.
Your order
Subscriptions are sent out the last Monday of every month.
Your order is cold thermal insulated and packaged to ensure it stays under the correct temperature of 8°c or less, this ensures your Jerk soya is at its best quality and condition for you.
Delivery
Delivery is via UK mail. We are unable to deliver outside of the UK Mainland.
When placing an order please provide a correct address and ensure someone will be there to receive the delivery as Brownins Food cannot take responsibility for any issues that may result from your items not being able to be delivered to you.
Unfortunately, Brownins Food can not take responsibility for damaged and lost goods. Neither can we guarantee delivery times.
If we are out of stock, we will contact you via email within 24hours.
Returns
If there is a fault (excluding accidents, misuse and damage in transit) with your product, providing you have evidence that we are responsible we will offer you a replacement.
We can not accept refunds and will not take responsibility for any returned items which are lost in transit.
General
By using this site you are agreeing to our terms and conditions. Brownins Food have the right to alter and change these terms and conditions without notice.
Subscriptions
Subscriptions are sent out monthly on the last Monday of every month. You can cancel or renew at any time. we will contact you confirming your address and best contact number.